Any cancelled reservation will acquire a $25 or 30% Cancellation booking fee whichever is greater. Our Cancellation Policy is NO REFUNDS issued for any cancellation within 72 hours of the scheduled pickup time, regardless of the reason for canceling.

You will be considered a "No-Show" if you do not contact us or if we cannot contact you or if you end up in the wrong vehicle, you will lose all funds paid for this service.

We are not responsible for late arriving flights or cruise ships delays. If your flight or ship is delayed and you do not call us, you will be considered a no-show and a refund will not be issued.

We will not be responsible for delays caused by breakdowns, road conditions, weather, or other conditions beyond our control. We reserve the right to substitute equipment based on operational needs.

We will not be responsible for items left in the vehicle. Customers who leave items in the vehicle will be charged for the driver having to drive back to return the item. If the item has to be shipped, the customer will be responsible for the cost of shipping to return the items back to the rightful owner.

We make every attempt to run on-time according to our schedules, however, traffic conditions and weather may alter our departure and arrival times. When this happens, we make every attempt to communicate with our passengers to keep them informed as to the cause of the delay and the estimated time of departure or arrival. Your patience and understanding is greatly appreciated when we experience unavoidable delays that are beyond our control.